Privacy
Last updated November 14, 2026
Tendelio is a customer service inbox made by Media Matrix LLC. A business (our customer) uses it to read and answer its own customer messages. This page says what Tendelio reads, why, and what we never do.
What Tendelio reads
- Email. For each inbox a business connects (for example Gmail), Tendelio reads the messages in that inbox and sends the replies the business writes or approves.
- Store data. For a connected Shopify store: orders, customers, fulfillments and refunds, so the team can see what a customer bought.
- Phone and text records. For connected phone providers: texts, call records, voicemails, and the call summaries and transcripts the provider makes.
- Help desk history the business chooses to import, and the notes its own team writes in Tendelio.
How it is used
Only to run that business's own inbox: showing conversations, finding a customer's orders, and drafting replies for the team to review. An AI model may read a conversation to suggest a reply or sort it by topic. We use AI providers under terms that do not let them train on this data.
What we never do
- We never sell data.
- We never use it to train public AI models.
- We never use it for advertising, and never share it with anyone except the service providers that run Tendelio for the business (hosting, email, phone, and AI processing), each only for that purpose.
Google user data
Tendelio's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Gmail data is used only to show and answer the connected inbox's messages for the business that connected it, and people at Media Matrix LLC read it only with that business's permission, for security, or when the law requires it.
Keeping and deleting data
Data is kept while the business uses Tendelio. A business can disconnect an inbox, store or phone line at any time, which stops all reading from it. To have data deleted, write to hello@tendelio.com and we will delete it, and confirm when it is done.
Security
Data is encrypted in transit. Access keys for connected services are stored encrypted, and only the business's own team can see its conversations.
Contact
Media Matrix LLC, 1768 E State St, Eagle ID 83616. hello@tendelio.com