Terms

Last updated November 14, 2026

These terms cover use of Tendelio, a customer service inbox made by Media Matrix LLC ("we").

Using Tendelio

A business uses Tendelio to read and answer its own customer messages. It may connect only accounts it controls (inboxes, stores, phone lines) and must have the right to process the messages and data in them.

Your data

The business owns its data. We use it only to run Tendelio for that business, as the privacy page describes. We never sell it and never use it to train public AI models.

Replies and suggestions

Tendelio can suggest replies. The business decides what is sent and is responsible for the messages it sends to its customers.

Acceptable use

No spam, no unlawful messages, and no attempts to break into Tendelio or other people's accounts.

Service

We work to keep Tendelio running and secure, but it is provided as is, without warranties, and our liability is limited to the amount paid for Tendelio in the last 12 months, as far as the law allows.

Ending

A business can stop using Tendelio at any time and ask us to delete its data. We may suspend use that breaks these terms.

Changes and contact

We will post changes here with a new date. Questions: hello@tendelio.com, Media Matrix LLC, 1768 E State St, Eagle ID 83616.